Portfolio
The following is a select listing of projects and customers that we have taken special pride.
Herschel supply company - netapp migration
Herschel contacted us about a NetApp migration that was underway in their Vancouver office. They had recently run into a problem with their current storage solution and were pushing forward an already set in motion plan to migrate to a NetApp storage solution. Their studio used almost all Macs but none of the users were directory bound or managed in any way. We were contracted to assist their local IT team in the transition which involved creating a script that would automate the transition for their users. Each user has a user profile which was local to the workstation, they needed modification. Working closely with the IT team we created a script to:
Clean the connect to servers window and inject a new server record in to the favourites window
Delete all login items referencing the old file server
Find a specific keychain item, steal the password, then create a new keychain item and inject the stolen password.
We then placed this script as a payload into an installation package and then pushed it out to their entire studio by way of a package manager.
On the day of the migration we were able to assist the IT team by diagnosing a DNS issue and then fixing an authentication/privilege error in the NetApp’s operating system. After which we executed told our script to execute the next time the user logged in. The next morning we sat back and watched with glee as we saw each user’s profile changing on the fly as they logged in.
.The special part of this job though was highlighted by exposing a security flaw in the then current version of macOS. Details of the exploit can be found here. tl;dr By using built in tools on the Mac you can extract any saved password without having to provide any authentication.
Play management Inc
As one of our first customers who signed on to our subscription based Managed Services platform Play has always been the environment by which we try to define our offering. Fully managed end-to-end environment there isn’t much that we don’t take care of in terms of technology. Workstations are deployed with automation and package management software. The network is simplistic yet can handle the intense load that this company requires. As a talent agency they are tuned into e-mail to a degree that most other companies could not comprehend. Email accounts for 70% of all their data footprint, the email clients are local to their computers, and as a result the network is tuned to allow for maximum performance amid a flurry of communication. Through annual IT audits we are able to keep Play one step ahead by introducing new technologies to them and helping them budget for their IT costs.
We take care of many customers in the same way as Play Management you should let us take care of you as well.
Fully managed
Even as western Canada’s self-proclaimed largest IT company Fully Managed contacted us to help them with something outside of their wheelhouse. One of their customers is a medical imaging centre and had a CT machine that was not behaving properly. We were contracted to work with the software developer of the PACS system in place which was running on top of a variant of Red Hat linux. While Fully Managed was able to service the customer’s day-to-day needs they needed our help when it came to the more difficult wayward technologies.
This job was very challenging due to the fact that there was no graphical interface to work with and the only screen attached to the system was inside a lab operated by a tech. Thus when performing updates or maintenance some orchestration had to take place between the parent IT company, the software developer, the lab, and the tech.